Privacy Policy – Updated 1 January 2026

Career Concierge Limited, trading as Rikke Hansen, provides career change advice and paid services to aspiring career changers. We also write, host and produce The Career Change Podcast.

This Privacy Policy explains how we collect, use, and protect your personal information when you use our website (www.rikke.me), free resources, and paid services.

Career Concierge Limited is the data controller. Our registered address is 105 Marina, St Leonards On Sea, TN38 0BP, East Sussex, United Kingdom. You can email Rikke Hansen using this email address: rikke@rikke.me.

We may change or add to this privacy policy, so we encourage you to review it periodically.

DATA WE COLLECT

While using our site, free resources and/or paid services, we may ask you to provide us with certain personal data that can be used to contact or identify you (“Personal Data”). Personal Data may include, but is not limited to:

  • Email address
  • First name and last name
  • Phone number
  • Address, State, Province, ZIP/Postal code, City, CountryI
  • Information you provide during program participation
  • Recordings of video calls (with your consent)

Information Collected Automatically

Like many websites, we and our service providers use cookies and similar tracking technologies to receive and store certain types of information when you interact with us through your computer or mobile device. Using these technologies helps us recognize you, customize your experience and make relevant marketing messages and informational content. Here are some of the types of information we collect:

Log & Device data. When you visit our site, we may automatically record information (“log data”), including information that your browser sends whenever you visit our site. This log data may include your web address you came from or are going to, your device model, operating system, browser type, unique device identifier, IP address, mobile network carrier, and time zone or location.

Cookie data. We may use “cookies” (a small text file sent by your computer each time you visit our site) or similar technologies to record log data. When we use cookies, we may use “session” cookies (that last until you close your browser) or “persistent” cookies (that last until you or your browser delete them).

LEGAL BASIS FOR PROCESSING

Under UK GDPR, we process your personal data based on the following legal grounds:

  • Contract performance: Processing necessary to deliver the program or services you’ve enrolled in
  • Legitimate interests: Improving our services, analyzing website usage, and communicating relevant information
  • Consent: Where you’ve opted in to receive marketing communications (you can withdraw consent at any time)
  • Legal obligation: Retaining records as required by tax, accounting, and other legal requirements

HOW WE USE YOUR INFORMATION

We may use information that we collect about you to:

Provide our Products and Services. We will use your information to provide our products and services to you.

Understand and improve our products. We will perform research and analysis about your use of, or interest in, our products, services, or content, or products, services or content offered by others. We do this to help make our products better and to develop new products.

Communicate with you. We may send you emails about new product features or other news about us or on topics relevant to products or services you purchased or the webinar(s) video(s) or other resource(s) that you opted in to receive. You may opt out of these emails at any time. Visit the Your Choices section below.

Responding to your requests. We will also use your information to respond to your questions or comments.

We may develop and display content and advertising tailored to your interests on our products and services on our site and on other sites.

We also may use your information to manage our business or perform functions as otherwise described to you at the time of collection.

SHARING AND DISCLOSURE

We do not share your personal information with others except as indicated within this policy or when we inform you and give you an opportunity to opt out of having your personal information shared. Please note that we have chosen well-known and well-respected service providers for all of our services to protect your data.

We will share your information in the following ways:

With third party service providers, agents, or contractors.

We use other companies, agents or contractors (“Service Providers”) to perform services on our behalf or to assist us with providing services to you. For example, we may engage Service Providers to process credit card transactions or other payment methods. Or, we may engage Service Providers to provide services such as marketing, advertising, communications, infrastructure and IT services, to provide customer service, to collect debts, and to analyze and enhance data (including data about users’ interactions with our service). These Service Providers may have access to your personal or other information in order to provide these functions. In addition, some of the information we request may be collected by third party providers on our behalf.

We do not authorize them to use or disclose your personal information except in connection with providing their services.

We currently use the following Service Providers:

Analytics:

We use Google Analytics, which is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.

You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visits activity. For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: http://www.google.com/intl/en/policies/privacy/

Payment Providers:

We may provide paid products and/or services within the site. When we do, we use third-party services for payment processing (e.g. payment processors). We will not store or collect your payment card details. That information is provided directly to our third-party payment processors whose use of your personal information is governed by their own privacy notice. The payment processors we work with adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of payment information.

We currently use Stripe.com as our payment provider. You can read their privacy policy here.

Email & Marketing Service Providers:

We currently use Kit.com to store all subscriber and customer contact details and to send out general emails. You can read their privacy policy here.

Every time you click a link in one of our general emails, we will also be tracking the subject you therefore showed interest in, so we can better decide what future videos, podcast episodes or products to develop to better serve you.

Every time we send you an email using Kit there will be an “Unsubscribe” link at the bottom of the email – Clicking that link will instantly unsubscribe you from all future communications.

We also use:

  • MemberVault (online learning platform for hosting our programs).
    You can read their privacy policy here.
  • Zoom (for hosting and recording 1:1 video calls and webinars).
    You can read their privacy policy here.

INTERNATIONAL DATA TRANSFERS

Some of our service providers (including Stripe, Kit, MemberVault and Zoom) are located outside the UK and European Economic Area, primarily in the United States. When we transfer your data internationally, we ensure appropriate safeguards are in place to protect your information in accordance with UK GDPR requirements. These safeguards include Standard Contractual Clauses approved by the UK Information Commissioner’s Office and other approved transfer mechanisms.

LINKS TO OTHER SITES

We may have links on our site to other sites that we do not operate. If you click on a third party link, you will be taken directly to that site which is governed by its own privacy notice. We strongly encourage you to read that privacy notice. We do not control that site and assume no responsibility for the content, policies or its practices.

RETENTION

Career Concierge Limited will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

For program participants, we typically retain data for the duration of the program plus 6 years to meet accounting and tax requirements.

Career Concierge Limited will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer time periods.

CHOICES AND INDIVIDUAL RIGHTS

We aim to take reasonable steps so you can correct, amend, delete or limit the use of your Personal Data.

We outline your choices below:

E-mail. As described above, if you do not wish to receive promotional e-mails from us, you may opt out at any time. There will always be an “unsubscribe” link at the bottom of our emails in order to allow you to do this instantly. If for any reason, that link is not there, please just email us at rikke@rikke.me with the subject line “unsubscribe” (making sure you use the email address you originally shared with us when you first signed up).

Cookies. Your browser’s help function should contain instructions on how to set your computer to accept all cookies, to notify you when a cookie is issued, or to not receive cookies at any time.

Online Advertising. You can opt out of online targeted advertising by opting out within the advertisement itself or by visiting Digital Advertising Alliance, http://www.aboutads.info/, the Digital Advertising Alliance of Canada in Canada http://youradchoices.ca/ or the European Interactive Digital Advertising Alliance in Europe http://www.youronlinechoices.eu/. You can also opt out of the Digital Advertising Alliance using your mobile device settings.

Please contact us directly at rikke@rikke.me if you would like any of the following:

  • To access and receive a copy of the Personal Data we hold about you
  • To rectify any Personal Data held about you that is inaccurate
  • To request the deletion of Personal Data held about you
  • You have the right to data portability for the information you have provided to us. You can request to obtain a copy of this information in a commonly used electronic format so that you can manage and move it

We will need to verify your identity before being able to respond to such requests. Please note that in some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.

RIGHT TO LODGE A COMPLAINT

If you are located in the UK or European Union and feel that our processing of your personal data infringes on data protection laws, you have a legal right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK’s data protection regulator:

Information Commissioner’s Office Wycliffe House, Water Lane Wilmslow, Cheshire SK9 5AF Phone: 0303 123 1113 Website: ico.org.uk

If you are in the EU, you may lodge a complaint with a supervisory authority in the EU member country where you habitually reside, your place of work or the location of the alleged infringement. If you are located outside of the European Union or UK, you may have rights under privacy laws in the jurisdiction where you live.

We would however appreciate if you could get in touch with us first by emailing rikke@rikke.me, so we can help you rectify any issues first. Do also remember you can always unsubscribe instantly by clicking the “unsubscribe” link at the bottom of our emails.

SECURITY

We use reasonable administrative, logical, physical and managerial measures to safeguard your personal information against loss, theft and unauthorized access, use and modification. Unfortunately, no measures can ever be guaranteed to provide 100% security. Accordingly, we cannot guarantee the security of your information.

OUR POLICY ON CHILDREN’S INFORMATION

Our site is not directed to children under 18. If you learn that your minor child has provided us with personal information without your consent, please contact us.

CHANGES TO THE POLICY

We may change this policy from time to time, and if we do we’ll post any changes on this page. If you continue to visit our site after those changes are in effect, you agree to the revised policy. If the changes are significant, we may provide more prominent notice or get your consent on the new policy.

CONTACTING US

If you have any questions or comments about this policy, please contact us at rikke@rikke.me or write to us at Career Concierge Limited, 105 Marina, St Leonards On Sea, TN38 0BP, East Sussex, United Kingdom.